Customer Care

Return Policy

You can return any item purchased on REDValentino E-Store within 14 days of the delivery date. Here’s how:

return process image

  1. Fill out the Return Form.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our
  4. Fill out 3 copies of the  that came with your parcel. Put the 3 copies in a transparent envelope and attach it to the outside of the parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
  5. Contact UPS by phone (03457 877 877) to arrange the pick-up of your package wherever you wish.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.