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Customer Care

  • Follow your Order
  • Complete the Return Form
  • Follow your Return
  • Shopping
    • Ordering on REDValentino E-Store
    • Order Status
    • Technical Help
  • Size Guide
    • Find your size
  • My Account
    • Benefits of Registering
    • Newsletter
  • Payments
    • Payment Methods
    • Tax Information
    • Payment Security
  • Shipping
    • Shipping Times and Costs
    • Shipping Restrictions
  • Returns and Refunds
    • Return Policy
    • Exchanges
    • Refunds
  • COVID-19 FAQs
    • Information about COVID-19 (Coronavirus)
    • Is shopping on REDValentino E-Store safe?
    • When will I receive my refund?

Contact Us

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6 articles

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories. Orders made to any of these addresses will be canceled. The delivery address of your order must match the country site in which you place your order....

Is shopping on REDValentino E-Store safe?

We operate according to the guidelines of the World Health Organization and the competent authorities and constantly ensure that hygiene and sanitary standards are respected.

Find your size

The size shown on the item's label is indicated on every Product Page and converted into your country's corresponding size. To search for the size that interests you, please use our Size Chart which should help you find the right fit with an indicati...

Information about COVID-19 (Coronavirus)

In this section you can find answers to the most frequently-asked questions regarding purchases on REDValentino E-Store .

Order Status

Order being prepared:The order has been confirmed and we have already sent a confirmation email with the Order Number. Order has shipped:As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to ...

Newsletter

Subscribe to our Newsletter and you can: be among the first to discover the latest news from REDValentino E-Store  access promotions reserved exclusively for our customers receive our style tips â€¦and much more! You can subscribe from the Home Pa...

Contact Us

  • Email