Customer Care

Can I use my own return service?

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address:

YOOX NET-A-PORTER GROUP
125 Delawanna Avenue
Clifton, NJ 07014
New Jersey

Keep in mind that if you do not use our return label, REDValentino E-Store is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. If you use your own return method, no return fee will be deducted from your refund.

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